Clinical quality and excellence

Why it is important

Delivering high-quality, safe and effective clinical care is at our core. In addition to clinical quality, we are focused on the patient experience and working with our doctors to support their wellbeing and effectiveness. We invest in identifying the best patient outcomes through research and development.

Our management approach

Our approach provides the structure and oversight needed to maintain high standards of care across our hospitals and services. We support clinicians and employees to deliver quality care by establishing clear responsibilities, monitoring performance, responding proactively to clinical risks, and using data and evidence to drive improvement. Feedback from patients, families and carers, together with learning from incidents and outcomes, helps us continuously strengthen our services and enhance the patient experience.

Through robust reporting, assurance and oversight processes, clinical quality and safety are monitored from the point of care through to the Ramsay Health Care Board and the Risk Management Committee. This provides a clear line of sight on clinical performance, supports informed decision-making for Ramsay Health Care employees and accredited medical practitioners and fosters a culture of clinical excellence that continuously improves patient outcomes.

Impact boundary and stakeholders

1. Patients
2. Doctors
3. Employees
4. Funding partners
5. Government and regulators
6. Investors
7. Community

Measures

Our measures are provided in our annual reporting suite, Funding Group Sustainability Data Book (Voluntary disclosures) Quality Scorecard, regional websites and include hospital accreditations, clinical quality and safety metrics and doctor and patient experience.

Alignment

• GRI disclosure: 416-2 Customer health and safety
• SASB topic area: Quality of care and patient satisfaction
• SDGs: 3, 4, 17